A referral is only a referral until somebody has put a start-of-care assessment in a diary, and the hours between those two things are where agencies lose patients back to whoever moved faster. Picktime turns the referral call into a booked assessment with the details already captured, keeps every follow-up on the clinician who did the first one, and gives a video review a link without anybody driving to it.
Blu CareBook online
Start of care60m · RN$150.00
Therapy evaluation45m · PT$110.00
ReviewVideo · same clinicianBook
Next free9:30 AM11:15 AM2:45 PM
Referral
Booked
The hour it arrived
Deposit
$37.50
25% on the assessment
Video review
Link on the booking
Nobody drives to it
Scheduling software for home health care is judged on the referral rather than on the visit calendar. Each of these currently depends on somebody being at a desk at the moment a hospital discharge coordinator picks up the phone.
Send one link and the referrer, the family or your own intake team puts the assessment straight into the diary of a clinician who is genuinely free for it. No triage inbox, no waiting to hear back.
On the paid plans the booking form asks the things somebody always ends up phoning back for. The answers travel with the appointment, so the first visit is the assessment rather than the questions before it.
Reviews and check-ins that do not need hands on a patient get a video link created with the booking. The patient opens it from the message they were already sent.
The assessment, the reviews and the discharge conversation all sit against one patient with the answers they gave and the notes anybody has added, so nobody restarts the history at the second visit.
Home health intake goes wrong when the wrong discipline is booked, because the visit still happens and the mistake is only discovered at the door. In Picktime each clinician has their own working hours and their own list of what they assess, so a nursing start-of-care only shows nurses and a therapy evaluation only shows therapists. Cover works the same way: somebody brought in for a fortnight is a clinician with a fortnight of hours, and their availability stops when the arrangement does rather than when somebody remembers.
An agency covering three counties usually has three diaries and one person who understands all of them, which is the point at which home health care scheduling software stops being optional. Each branch in Picktime keeps its own opening hours, its own clinicians and its own booking page, while everything still appears in a single calendar, so the question of whether anybody has capacity for an assessment on Thursday is answered by looking rather than by ringing round. The referral link can be branch-specific, so a discharge coordinator sends the patient to the right team without knowing your internal geography.
Quarter past two on a Thursday. A discharge coordinator has emailed a referral for somebody going home tomorrow. It lands in a shared inbox behind eleven other things, and the person who books assessments is out doing one.
By five the patient still has no date, and by tomorrow morning the coordinator has asked somebody else. Nothing about that is recorded as a loss, because the referral is still sitting in the inbox looking like work in progress. Picktime turns the referral into a booked assessment at the moment it arrives, on a clinician who is genuinely free and of the right discipline.
Intake call, nursing start-of-care, therapy evaluation, review, discharge conversation, each with the time it takes and the disciplines that do it. Mark which ones can happen over video.
Set each clinician’s working hours and what they assess, and give each branch its own hours and page. Somebody covering for a fortnight is added with a fortnight of hours.
Send discharge planners, physicians and families a link that books straight into a real diary, and put the same link in your Google Business profile so a family looking you up at nine at night can start the conversation.
Referrals still arrive as calls, and they arrive when your intake nurse is on a visit. Picktime’s AI receptionist answers around the clock and handles several calls at once, so a discharge coordinator with ten minutes between wards is not waiting for anybody. It takes the caller through what is needed, captures their details and turns the call into a confirmed assessment in your calendar, checked against the same clinician availability the booking link uses. Where the caller should be speaking to a person it transfers them to you, and every call is transcribed into your dashboard, so a referral taken at quarter past two is readable in full at six.
The free plan is a plan, not a trial. Nothing in it expires, there is no card, and what you pay follows how many people and branches you have.
Assessments land in the Outlook or Google calendar the clinician already carries, and on the paid plans they move there when they move here. A review booked as a video appointment gets its link made with the booking, through Jitsi Meet on the free plan and Zoom, Google Meet or Teams on the paid ones, and contacts sync so a referral is not retyped into a second system.
Picktime runs in a browser on a phone as well as at the office, and there are iOS and Android apps, so a clinician between visits can see what is next and book the follow-up before they have left the doorstep.
It depends which half of the job you mean. Visit rostering, timesheets and electronic visit verification belong in a system built for that. The appointments around them, the intake call, the start-of-care assessment, the review and the discharge conversation, are a booking diary, and that is what Picktime is. It is free to start and it sits alongside whatever runs your visits.
Picktime’s free plan gives a small agency its own booking page and referral link, assessment types with their own lengths and a record per patient, with no card and no end date. Paid plans are about how many clinicians and branches you have.
Yes. Send a discharge planner or a physician a link that opens on real availability for the right discipline. They pick a time, answer whatever your form asks and the assessment is confirmed, rather than emailing a referral into an inbox and waiting to hear back.
Yes. Mark an appointment type as a video appointment and the joining link is created with the booking and sent to the patient in the same message. Jitsi Meet is the connection on the free plan; Zoom, Google Meet and Teams are on the paid ones. A review that does not need hands on a patient stops needing a car.
Yes. Each clinician has their own hours and their own list of what they assess, so a nursing start-of-care only offers nurses and a therapy evaluation only offers therapists. Where a booking should be looked at before it is accepted, the paid plans can hold it for you to approve.
Not this one, and the distinction is worth making before you trial anything. Software for caregivers schedules the visits themselves and has to carry rotas, mileage and electronic visit verification, because that is what the funder audits. Picktime carries none of those. It is the appointment diary around the visits (intake calls, start-of-care assessments, reviews and the office’s own meetings), which is a separate job and usually a separate tool.
Onto the patient’s record in your account, used to run the appointment, and on the paid plans you decide what the form asks for. Requirements such as HIPAA depend on what is held, where it is held and what agreement covers it rather than on any single feature. If they apply to your agency, ask us what we hold before you set it up rather than assuming in either direction. Security and trust sets out how data is kept.
Healthcare is three purchases and the mistake is buying one tool to be all three. The clinical record is one, billing is another, and the diary that patients and referrers book against is the third, which is the one Picktime is. A practice that already has a records system is usually better off buying the diary separately than accepting the booking page bolted onto the records system. Doctors, clinics and medical practices each have a page of their own.
Picktime is not one, which is the first thing to say. An EMR holds clinical notes, orders and the chart; Picktime holds the appointment, the contact record and whatever your booking form captures, and it does not write into a clinical record. We will not name a free EMR for you, because what is safe to use depends on your jurisdiction and on what agreement covers the data, and that is a decision to take with your own compliance advice. The usual arrangement is an EMR for the record and a booking diary for the appointments around it.
The office diary Consultations with families, care-plan reviews and the carer interview you need to book today.
See home care scheduling
Video first Appointments that are a link rather than an address, with the time zone worked out for both ends.
See telehealth scheduling
Shifts and clinics Clinics and appointments run by nurses, each with their own hours and their own list.
See nursing schedulingFree forever for a small agency. No card, no trial clock, and a referral link your discharge planners can use this week.
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