A remote appointment fails at the link more often than anywhere else, because somebody has to remember to send it. Picktime generates the joining link on the booking through the video tool you already use, puts it on the confirmation the patient gets the moment they book, and keeps remote and in-person appointments in one diary instead of two.
Blu HealthBook online
Remote review15m · Video$45.00
Clinic appointment30m · Room 3$90.00
Group session45m · VideoBook
Next free9:15 AM2:00 PM6:45 PM
Booked online
10:12 PM
While the service was closed
Joining link
On the confirmation
Made with the appointment, not at five to two
Shown in
The patient’s zone
Converted from yours
Every one of these removes something somebody would otherwise have to send by hand, ten minutes before an appointment, from a phone.
Connect Zoom, Google Meet, Microsoft Teams or GoToMeeting on the paid plans and an appointment booked as remote carries its own link on the confirmation. Nobody is emailing a link at five to two.
The booking page converts your availability into the zone the patient is actually in, and the confirmation carries their time, which is the difference between an appointment kept and an appointment missed in March.
A fifteen-minute remote review and a thirty-minute clinic appointment are offered as different services in one diary, so a clinician sees the whole day in one place rather than two.
The booking form asks what you need (symptoms, medication, which pharmacy, a contact number in case the connection drops), and the answers are on the appointment before anybody joins.
Remote practice makes availability a more complicated question than a calendar usually answers, because where somebody may practise is as real a constraint as whether they are free. In Picktime each clinician keeps their own hours, their own days and their own list of what they take, and each site or service keeps its own booking page, so you can publish one page per service, per team or per location and give a patient the link to the right one. A clinician who does not take that appointment is never shown for it.
A remote appointment needs no room and no travel, which makes it the one kind of slot somebody can genuinely take at short notice. A patient cancelling from their own confirmation frees it immediately and it reappears on the booking page, where somebody else can take it that afternoon. Where you run a capped session (a group review, an education session) the paid plans add a waiting list that offers the place to the next person rather than leaving it empty.
Two o’clock on a Tuesday. The clinician is sitting in front of an empty meeting room and the patient is sitting in front of a confirmation email that has a time on it and no link, because the link is sent by hand and today it was not.
By the time somebody has found a phone number, texted a link and waited for it to be opened, eleven of the fifteen minutes have gone. The next appointment starts at quarter past whether this one has finished or not.
Picktime generates the joining link when the appointment is made and puts it on the confirmation, and keeps the remote and in-person appointments in one calendar so nobody is reconciling two. On the paid plans it shows the time in the patient’s own zone as well.
A remote review, an in-person appointment, a group session if you run one, each with its own length and price. Set each clinician’s hours and which of their appointments are remote and which are not.
Connect Zoom, Google Meet, Microsoft Teams or GoToMeeting on the paid plans so a remote booking generates its own joining link, and write the questions the booking form asks, including a contact number for when a connection drops.
The booking page is a link, and you can publish one per service, per clinician or per site, so a patient is sent straight to the thing they need rather than to a list. It goes on your website, in your profile and in an email.
A telehealth service is used precisely because people cannot get somewhere in office hours, and the phone reflects that: enquiries at seven in the morning and ten at night, from wherever the patient happens to be. Picktime’s AI receptionist answers around the clock and takes several calls at once, guides the caller, captures their details and turns the call into a confirmed appointment, against the same availability the booking page uses, so it cannot offer a clinician who is already booked. It transfers to your team when somebody needs a person, and every call is transcribed into your dashboard.
The free plan is a plan, not a trial. There is no date at which it stops, no card to add, and nothing that quietly turns off in a fortnight.
Picktime does not host the call. It connects the tool you already use and generates the joining link on the booking, so the patient has it on the confirmation. The appointment lands in the calendar your clinicians already have open, and the paid plans sync it both ways, so it moves there when it moves here.
Picktime runs in a browser on a phone as well as a laptop, and there are iOS and Android apps, which is how most patients will book a remote appointment in the first place.
A platform hosts the video call and usually carries the clinical record with it. Scheduling software books the appointment and gets everybody to the call on time. Picktime is the second: it connects the video tool you already use and generates the joining link on the booking, and on the paid plans converts the time into the patient’s zone.
Picktime’s free plan includes your own booking page showing only the hours you work, the joining link generated on the booking, remote and in-person appointments in one diary and email notifications on every booking. No card, and no date at which it stops. Automatic timezone conversion, your own booking form and reminders are on the paid plans.
Zoom, Google Meet, Microsoft Teams, GoToMeeting and Jitsi Meet, with Jitsi Meet the one on the free plan and the rest on the paid plans. Connect the one your service already uses and a booking marked as remote generates its own joining link, carried on the confirmation. Some of them need the clinician’s calendar account connected first, which is part of the set-up.
Yes. The link is created when the appointment is created and appears on the confirmation, so nobody is sending it by hand ten minutes beforehand. If the appointment moves, the confirmation the patient holds moves with it.
On the paid plans the booking page converts your availability into the zone the patient is in and the confirmation carries their time, so nobody is doing arithmetic and nobody joins an hour out the week the clocks change on one side of a border and not the other.
Yes. A remote review and a clinic appointment are two services in the same calendar, with the room held on the one that needs a room. A clinician sees the whole day in one place rather than reconciling two systems at the end of it.
Yes, on the paid plans. Service and team-specific booking links send a patient straight to the right thing instead of to a list, which matters when different clinicians take different appointments or work in different places.
Work out what you are missing before you ask what is best. Most services already have the video tool, usually because the organisation standardised on one years ago, and the gap is the diary that gets the patient to it on time. Picktime fills that gap and leaves the call where it is: the consultation happens in Zoom, Google Meet, Microsoft Teams, GoToMeeting or Jitsi Meet, so how the call itself is hosted is a question for whichever of those you use.
Judge it on where remote appointments actually fail, which is the join. A patient who cannot find the link rarely rings to ask for it; they wait, and the fifteen minutes goes. So the test is whether the link is made with the booking, whether it is on the confirmation they already have, and whether it follows the appointment when the time moves.
It turns on whether the appointment has a room in it. Remote work needs the joining link right and the time zone right, and both of those are what this page is about. A clinic with treatment rooms and equipment needs those held alongside the clinician, which is a building problem rather than a telehealth one, and it is answered on the medical scheduling page.
The one a patient can finish on their own at eleven at night, because that is when most of them get round to it. The rest is detail: whether the hours on the page are the hours you really work, whether the confirmation carries what they need to join, and whether they can move it themselves when Thursday stops working. Those three are on the free plan here.
Consultations A long first consultation and short reviews, booked across time zones.
See nutritionist scheduling
Weekly hour A standing weekly hour a client books and moves without a receptionist.
See mental health scheduling
Patients Patient appointments across several clinicians and several rooms.
See patient schedulingFree forever for a single-handed practice. No card, no trial clock, and remote appointments can be bookable this afternoon.
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