Picktime gives call centers a simple way to schedule customer callbacks instead of managing every request through a live queue. Customers can choose an available time from your booking page, and you can collect the reason for their call using custom booking fields. Each booking appears in the Online Calendar with the customer’s details, so advisors can see their upcoming callbacks.
Blu SupportBook a callback
Billing15m · billing team9:15 AM
Technical30m · technical team11:30 AM
Onboarding45m · video linkBook
Next free9:15 AM10:00 AM2:30 PM
Chosen at
8:40 PM
Called back at quarter past nine
Reason for the call
Written down
Account number asked at booking
Video link
Made with the booking
Carried on the confirmation
Give customers a clear way to book a callback instead of waiting on hold. Picktime’s call center scheduling software helps advisors set callback availability, see why customers are calling, and prepare for scheduled conversations.
Give customers a booking page where they can choose an available callback time that works for them. Instead of staying in a queue, they book a time when they are ready to talk and your team can plan around the scheduled call.
Set working hours, breaks, and availability for the team members handling different types of calls. When customers select billing, support, or sales, they see times available with advisors assigned to that particular service.
With Picktime Intake forms you can collect important client details such as an account number, order reference, or a short description of their issue. The information is saved with the booking details, so the team member handling the callback has useful context before speaking with the customer.
Enable a rescheduling link in the booking confirmation and set up reminders before the scheduled callback. Customers can move their callback within the rescheduling rules you set, rather than simply missing the call.
Some conversations are easier when you can share a screen, review a document together, or meet face to face. Connect Zoom, Google Meet, or Microsoft Teams and select the corresponding video location for the appointment. Picktime can create a meeting link for the booking, which customers can receive by email when notifications are enabled.
Customers use the same Booking Page, while your team manages the video appointment in the Online Calendar. The same call scheduling software supports scheduled phone callbacks and video appointments.
Use Round Robin as a call scheduling tool to assign booked callbacks to available advisors linked to the selected service. This helps distribute callbacks more evenly across the team.
Each advisor can have their own working hours, breaks, and days off. Picktime only shows times when an eligible team member is available, so customers book into real availability rather than already-full schedules.
A customer calls on a busy Tuesday morning with a quick question about an invoice. After nine minutes on hold, he gives up. The website gave him a phone number, but no way to choose a better time to talk.
With Picktime, the same page can offer available callback times instead. He books 9:15am the next day, receives a confirmation, and can reschedule if his plans change.
The result is a scheduled conversation that fits both the customer’s day and the advisor’s availability, without adding another caller to the live queue.
Set up Picktime’s call center scheduling software by creating bookable services for billing questions, technical support, onboarding, or account reviews. Add the duration and assign the relevant team members so customers only see times when someone is available to take the call.
Add each advisor, set their working hours, breaks, and days off, and control how far in advance customers need to book. Picktime uses this availability to show suitable callback times on your booking page.
Add the link to your contact page, help center, order confirmations, or customer emails. Customers can open the booking page, choose an available time, and schedule their callback without needing to contact your team first.
When every advisor is already on a call, or someone phones after business hours, Picktime’s AI receptionist can continue handling incoming calls 24/7.
It uses its own phone number, can manage multiple calls at the same time, collect caller details, answer common questions, check real-time availability, and book, reschedule, or cancel appointments. If a caller wants to speak with a real person, the AI receptionist can transfer the call directly to the assigned team member number, making sure the caller gets the help they need.
Each call is recorded and saved in the dashboard with a transcript and summary, giving your team useful context to check before they follow up.
The free plan is a plan, not a trial. There is no date at which it stops, no card to add, and nothing that quietly turns off in a fortnight.
Each advisor can connect Google Calendar or Outlook to Picktime’s call center scheduling software, helping keep scheduled callbacks alongside other calendar commitments. With two-way calendar sync, busy events from the connected calendar can block availability in Picktime, helping prevent a callback from being booked over an existing meeting.
Picktime works in a web browser and has iOS and Android apps for business owners and staff. Team members who need a call scheduling app can use Picktime Mobile Apps to check upcoming callbacks and the day’s appointments away from their desks.
Picktime gives call centers and support teams one place to manage scheduled callbacks, customer appointments, advisor availability, and follow-ups.
Customers can book through your online booking page or from booking links added to your website. Once an appointment is booked, Picktime can send confirmations and reminders to the customer, while staff can see upcoming calls in the Picktime calendar. Appointments can be rescheduled, and the customer is notified of the update.
For regular account reviews or follow-up calls, teams can create recurring bookings instead of scheduling each conversation separately. Calendar sync with Google Calendar, Outlook (including Microsoft 365), Exchange, or Apple Calendar helps advisors keep callbacks alongside their other commitments.
Client records keep customer details and appointment history together, so advisors can review past appointments before a follow-up call. Managers can coordinate bookings across different team members and locations from the same system, with availability based on each advisor’s working hours, breaks, and days off.
Support teams looking for call center scheduling software can use Picktime to coordinate booked callbacks across advisors and locations, instead of arranging every appointment by email.
Yes. Picktime’s Free plan includes an online booking page, unlimited appointments, email notifications, and up to three team members. Call centers can let customers schedule callbacks online and manage appointments in one calendar. Additional features are available on paid plans. For the latest features and limits, see Picktime pricing.
Yes. Customers can choose an available callback time through your Picktime Booking Page instead of waiting in a phone queue. The appointment appears in your team’s online calendar, so the assigned advisor can call the customer at the scheduled time.
Yes. You can assign advisors to services such as billing, technical support, or sales, so customers see availability for the appropriate team. Picktime’s Pro plan also includes Round Robin, which can automatically distribute scheduled callbacks among available advisors.
Yes. Picktime intake forms let you collect account numbers, order references, or a short description of the customer’s issue during booking. Advisors can review these details before the scheduled callback. Intake forms are available on the Starter and Pro plans.
Yes. Picktime supports scheduling both phone callbacks and video appointments. Connect Zoom, Google Meet, or Microsoft Teams and select the corresponding virtual meeting location to generate a meeting link for the appointment. Customers can receive the link through their booking confirmation when email notifications are enabled.
Set each advisor’s working hours, breaks, and days off in Picktime. Available callback times reflect their schedules and existing appointments, helping customers book when the appropriate team member is available.
Customers can reschedule or cancel their callback using links you enable in their booking confirmation emails. Any changes follow your cancellation and rescheduling settings, helping your team keep its callback schedule up to date.
Yes. Picktime can automatically send email reminders before scheduled callbacks on the Starter and Pro plans. You can choose how far in advance reminders are sent, helping customers prepare for their calls.
Discovery calls A prospect books the first call from the link in the email that reached them.
See sales scheduling
Policy reviews Renewal and claims conversations booked with the adviser who holds the file.
See insurance scheduling
Remote sessions A consultation booked online with the joining link already on the confirmation.
See telehealth schedulingFree forever for one team. No card, no trial clock, and your callback page can be live this afternoon.
Google Calendar
Outlook Calendar
Microsoft Teams
Zoom
Google Meet