When it comes to the level of effort it takes to manage your hourly staff correctly, planning and managing schedules for call center staff is probably the top of the list. Having quality support staff is astonishingly important to the success of a company and making sure that you always have enough staff scheduled to handle customer calls is one of the main aspects of scheduling in this industry. What makes organizing schedules for call centers especially hard is that most businesses need to have a call center personnel available 24 hours a day, seven days a week. Not having people scheduled correctly can lead to a lot of problems for your company. When you aren’t able to provide proper support for your customers, you lose business. When customers are not able to get their questions answered in a timely manner, they become frustrated and irritated.
Picktime online scheduling software is the one stop answer to your call center problems. Customer recommendations and requests have driven the design of the application, so it meets your needs. The interface is simple and straightforward so your staffs can get in, set an appointment, and get onto the next call. This online scheduling software allows easy access for your clients or your staff to schedule time with them. And Picktime sends email or text reminders so that appointments aren’t missed. This easy form of communication keeps everyone informed. Picktime is a free online appointment scheduling software which eliminates the back and forth of old school sales scheduling so you can get back to business.
Benefits of Picktime for Call Center
Free Appointment Calendar
Allow your customers to book their appointments on their own. Sync your Google, Outlook, Office 365, Exchange and iCloud calendar with Picktime and take bookings around your personal meetings.
Gather Leads Efficiently
The software automatically creates a new contact record in your Picktime business account for anyone who books a new appointment. You can easily publish your online appointment calendar to your website, app or blog with a light weight embed code. Maintain better relationships with your clients.
Reminders can be printed when scheduling the appointment or emailed/sent as an SMS afterward/a few hours before the appointment. It also prevents double booking of the same time slot by requests from different channels.
A Web portal to enhance agent-supervisor interaction. Supervisors can review staff schedules, approve or decline agent exceptions and schedule requests, and view critical reports. Staffs can enter exceptions or bids and see their schedules at any time. These tasks can be performed from any Web browser.
Rich Customer Experience
Picktime offer your customers an excellent scheduling experience throughout the booking cycle. Give the best user experience to your clients through our appointment scheduling tool. Send automated sms and email reminders to them about their upcoming appointment.
Manage Your Bookings and staffs
Picktime allows you to manage bookings across multiple teams and organizational structures. Manage all your appointments with our online calendar. Know how occupied your staff is with a glance at your calendar.